Most leaders wait for certainty before they make decisions. Tracy Nolan, SVP at Humana, says that is the biggest mistake a leader can make in a crisis.
Tracy has led through some of the highest-stakes moments in corporate crisis management, including one of the largest mergers in telecom history during the COVID-19 pandemic. She joins The Pre-Read to talk about what leadership actually requires when the answers aren’t ready yet.
In this episode:
• Why clarity matters more than certainty in a crisis
• What Tracy learned about the personal cost of leading through crisis
• Why she interviews for curiosity and adaptability over experience
• What CFOs and their teams need most when volatility becomes constant
• How to protect yourself from burnout when crisis is the baseline, instead of the exception