Workiva Wins SaaS Award for Customer Service

December 20, 2018

The annual APPEALIE Awards recognize the apps that users can’t live without. With an exclusive focus on SaaS applications, the APPEALIE SaaS Awards recognize the best software platforms in the world.

This year, Workiva was named among the 23 SaaS companies that demonstrated excellence and customer delight with their product offerings.

The Workiva product platform Wdesk is an intuitive cloud platform that modernizes how people work within thousands of organizations, including over 75 percent of the FORTUNE 500®.

Even though Wdesk feels like a familiar consumer application to our users, it's powered by what we believe is one of the fastest, safest and most sophisticated data-management engines available today. In addition, our talented and dedicated employees have changed our customers' lives, as evidenced by our 95 percent customer satisfaction score – among the highest in any industry. We also continue to post world-class customer retention rates and our Net Promoter Score is at an all-time high of 81, which is remarkably high for any B2B SaaS company. Having happy customers directly leads to our 97% revenue retention rate and a 95% customer satisfaction score, which fuels our subscription model’s predictable revenue stream.

The APPEALIE Awards are platform-agnostic, democratic and inclusive. With the recognition that true validation for technology comes from the customer, entrants are evaluated not on the size of their user base – but on customer delight. Winners are determined using a mix of entrant-supplied customer satisfaction data – including Net Promoter Score TM (NPS) data – and the APPEALIE survey that measures engagement across user experience, performance, business value, user interface and customer service.

For the latest information and news, visit The Workiva Newsroom.

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